1. Buser only provides a technology platform that connects intending travelers with bus operators. It doesn’t operate any bus or offer the service of transportation to the User. Buser also doesn’t act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.
2. The bus ticket purchase voucher which Buser issues to a User is solely based on the information provided or updated by the bus operator regarding the seat availability.
3. The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and Buser has no control over such information provided by the bus operator.

In its role as a technology platform to enable transactions between the bus operators and the Users, Buser shall not be responsible for the operations of the bus operator including, but not limited to the following:

1. Timely departure or arrival of the bus;
2. The conduct of bus operator's employees, representatives or agents;
3. The condition of the bus, seats etc. not being up to the customer's expectation or as per the description provided by the bus operator;
4. Cancellation of the trip due to any reasons;
5. Loss or damage of the baggage of the customer;
6. The bus operator changing a customer's seat for any reason whatsoever;
7. Bus operator informing a wrong boarding point for the issuance of the purchase confirmation voucher, or changing such boarding point eventually with or without any notification to Buser or the User;
8. Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.

1. Users are advised to call the bus operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or traveling on that trip.
2. At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like aadhar card, passport, PAN card or voter identification card or any other identity proof issued by a government authority.
3. Users are required to reach the boarding place at least 30 minutes before the scheduled departure time
4. All tickets issued shall be non-transferable.

1. Cancellation of tickets allow before conductor scan & verify.
2. Cancellation of tickets can be done either through the User’s login in the Buser’s website or mobile application, or by calling on the customer care number;

1. Rescheduling (i.e. change of date of travel) of the tickets can be done through the User’s login in the Buser’s website or mobile application, or by reaching out to the customer support team;
2. Rescheduling is an option provided only by select bus operators. The policy for the same shall be available on the e-ticket
3. Rescheduling a ticket is subject to charges as mentioned on the e-ticket. Fare difference, if applicable, shall be borne by the customer. However, if the fare of the rescheduled ticket is lower than the current fare, the fare difference shall not be refunded.
4. Rescheduling a ticket can be availed only once per booking, if applicable. Once the travel date change option is availed, the ticket cannot be further canceled.
5. Tickets are non-transferrable and the originally booked passengers are to travel upon such rescheduling.

1. Buser only provides a technology platform that connects intending travelers with vehicle operators to hire an entire vehicle. It doesn’t operate any vehicle or offer the service of transportation to the User. Instead fulfillment of these purchasing is done by operators who are empanelled with Buser. Buser also does not act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.
2. The Vehicle booking details which Buser issues to a User is solely based on the information provided or updated by the vehicle operator.
3. The amenities, services, fares, routes, schedule, vehicle type and any other details pertaining to the transportation service are provided by the respective vehicle operator and Buser has no control over such information provided by the operator or fulfillment of the same.

In its role as a technology platform to enable transactions between the vehicle operators and the Users, under no circumstances can Buser be held liable for failure on part of a service provider to provide the User with a particular vehicle, the standard of service or any insufficiency in the services or any other service related issues including, but not limited to the following:

1. Timely departure or arrival of the vehicle;
2. The conduct and uniform of operator's employees, representatives or agents;
3. The condition of the vehicle, seats etc. not being up to the customer's expectation or as per the description provided by the operator;
4. Absence of amenities/ a welcome kit as per the description provided at the time of purchasing;
5. Cancellation of the trip by the vehicle operator due to any reasons ;
6. Loss or damage of the baggage of the customer;
7. Vehicle operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure.
8. If User chooses the name of the operator and the vehicle for purchasing, best effort shall be made to ensure that the same operator fulfills the purchasing and provides the matching vehicle as per User’s choice. 
9. In cases of unavailability of the hired vehicle or where the vehicle breaks down during the journey, Buser may reach out to the concerned service provider to make arrangements for an alternate vehicle of a similar standard. Users may reach out to core@buser.in for any assistance.
10. It is the sole liability of the vehicle operator to obtain all the relevant licenses, permits etc. to undertake the travel purchasing. In case of any cancellation of purchasing owing to absence of necessary licenses or permits by the vehicle operator, Buser shall not be liable in any manner.

1. Users are advised to call the vehicle operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or traveling on that trip.
2. At the time of boarding the bus, Users shall furnish a copy of the confirmation purchasing voucher, and any valid identity proof issued by a government authority.
3. Users are advised to check the purchasing confirmation SMS or email and re-initiate a purchase in case of incorrect details immediately. Any loss, consequences and damages for any delay that may be caused to the User due to this shall be borne by the User.

1. Cancellation of purchasing can be done either through the User’s login in the Buser’s website or mobile application, or by calling on the customer care number;
2. Any cancellation is subject to such cancellation charges as mentioned on the purchase details.

1. FULL PAYMENT: Payment may be made in full amount to Buser during the purchase. Such total purchase amount includes the base fare, applicable taxes including GST as may be applicable as per local laws, and any additional booking fee, service fee or convenience fee charged by Buser.
2. PARTIAL PAYMENT:Under this option User has to make payment of a partial amount as specified at the time of purchasing / in the purchase voucher and pay the balance amount within a specified time period as informed the time of purchasing / in the purchasing voucher. Failure to pay such a balance amount within the stipulated time will lead to cancellation of the purchase and any refund will be subject to the purchase/ cancellation policy. In some cases, the customer may be allowed to make the balance payment at the start of the trip. 
3. PAY AT VEHICLE:Under this option the User has to pay a certain part of the purchasing amount specified at the time of purchase / in the purchase confirmation voucher to Buser and the balance to the vehicle operator at the start or end of the trip.
4. Expenses like toll charges, permit charges, parking charges, entry fees, Service Tax & any other Government Tax as per Government guidelines are to be borne by the User and paid directly to the driver.
5. The excess Driver Bata wherever applicable has to be paid directly to the driver.
6. Users may opt for Insurance while purchasing. Such Insurance will be provided entirely by a third party and Buser in no way will be a party to any such claims or concerns on the matter.